We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results.
Key Responsibilities
* Deliver results through extensive cross functional integration with multiple Amazon internal teams
* Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
* Create, update and track processes to support the program’s growth
* Track the seller and business performance on a day to day basis
* Deep dive on issues and come up with solutions and processes to fix them
* Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
* Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
* Be organized, apt and prompt in notifying the situation and updating the same
Basic Qualifications
* Advanced English and Fluent Portuguese
* Advanced Excel and SQL skills
* Previous experience in following processes, analysis, metrics and problem solving
* Strong oral and written communication skills to create relationships
* Ability to work under time pressure and meet performance goals
* Self-motivated with critical attention to detail, deadlines and reporting
Preferred Qualifications
* Experience with performance metrics and process improvement (how, when, who)
* Knack to deal with sellers as stakeholders/customers with organizational and follow-up skills
* Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
#J-18808-Ljbffr