Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
What We're Looking For
The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.
Location- ***Role is required to be onsite in Brazil- São Paulo office (Hybrid- Minimum of 3 days in the office per week).
Responsibilities
* Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
* Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
* Collaborate with other internal teams to ensure non‑program related inquiries are directed/resolved as appropriate.
* Proactively engage partners to ensure annual compliance completed.
* Works with partners to on‑ and off‑board and understand the PartnerConnect program.
* Assist partners with a variety of tool access and navigation.
* Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
* Influence Registration review and processing.
* Partner administrator account set up, tool access requests, partner account maintenance, contact management.
* Troubleshoot and resolve PartnerGateway log‑in issues experienced by partners.
* New partner application vetting, processing, onboarding.
* Works to resolve partner issues with tools and processes, escalating as appropriate and coordinating resolution.
* Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
* Active participation in system testing.
* Reporting, management and delivery of ongoing program requirements.
Qualifications
Required Qualifications:
* BA/BS degree in a relatable field or equivalent work experience.
* Preferred Work Experience: 1‑2 years of experience in customer support and administration.
* CRM/PRM knowledge – Salesforce.
* Fluent level of English (written and verbal) as well as local language as applicable.
Preferred Qualifications:
* Team player.
* Action oriented.
* Customer focused.
* Results driven.
* Strong problem solving.
* Excellent time and task management.
* CRM/PRM knowledge.
* Excel/PowerPoint/Salesforce.
* Channel program administration.
* Awareness of regional and cultural differences.
* Excellent written/verbal communications.
* Calm and confident telephone manner.
* Multitasking abilities.
* Attention to detail and accuracy a must.
Hybrid role: São Paulo
Role: Hybrid – Minimum 3 days in the office per week.
Benefits
We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual company‑wide well‑being day to promote revitalization and success.
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