Overview
5-10 years in service delivery or workplace management Education: Master\'s degree in ICT, Engineering, or Applied Economics. Required Skills
Soft Skills: Strong communication skills; Structured and organized mindset Responsibilities
Lead and develop team leads and specialists. Ensure SLAs are met and improve user satisfaction. Drive process improvement and set priorities. Align business needs with IT actions. Define and drive workplace tools roadmap. Implement self-service solutions for digital adoption. Manage external vendors and outsourcing partners.
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