Ph3Mission Overview /h3 pJoin Keystone Solutions as a consultant to deliver high-impact Service Delivery Management at our client. In this consultancy mission, you will act as the pivotal link between the client and their strategic “High Profile” stakeholders with specific needs. You will be responsible for operational quality, continuity, and customer satisfaction for the services provided to the client. As the primary point of contact for all service provisioning or operational modifications, you will coordinate with internal and external stakeholders to meet the agreed Service Level Agreements (SLAs). /p h3Key Responsibilities /h3 ul liCoordination and service follow-up: Ensure compliance with agreed Service Level Agreements (SLAs) and make certain that operational performance (KPIs), such as lead times and quality, are achieved. Closely monitor changes on the network. /li liClient relations: Serve as the central point of contact for customers and build long-term relationships with them. This includes periodic consultations on the services provided and active management of expectations. /li liSupplier management: Coordinate with suppliers and external partners regarding service delivery and escalations. /li liGovernance: Establish and implement sustainable governance. Act as the link between clients, the build team, and operational teams. /li liProcess optimization: Analyze incidents, identify bottlenecks, and drive the implementation of improvements. /li liReporting: Monitor performance and prepare periodic reports on the quality and performance of the services provided. Communicate these to both clients and internal management. /li liAll responsibilities above will be carried out as a Keystone Solutions consultant, working closely with the client under our consultancy model. /li /ul h3Candidate Profile /h3 ul liAt least 6 years of experience in IT Service Delivery Management in a public context, preferably within the federal administration. /li liExperience with ITIL processes (an ITIL v3/v4 certification is an asset). /li liGood knowledge of project methodologies (such as PRINCE2). /li liExperience in stakeholder management at different levels, including customers and suppliers. /li liAffinity with IT (networks). /li liStrong organizational and planning skills, enabling you to maintain oversight and set priorities. /li liExcellent negotiation and networking skills to communicate with clients clearly, diplomatically, and effectively. /li liAbility to work with large amounts of data to spot trends and analyze structural problems. /li liAbility to motivate and coach people, fostering a culture of continuous feedback. /li liFluent communication in Dutch and French; proficient in English as well. /li liImmediate availability. /li liThese requirements will be exercised within Keystone Solutions’ consultancy framework while working on-site with the client. /li /ul h3Languages /h3 ul liDutch: Active knowledge. /li liEnglish: Active knowledge. /li liFrench: Active knowledge. /li /ul h3Additional Questions /h3 ul liDo you have at least six years of experience in IT Service Delivery Management within a government context, preferably the federal government? /li liDo you have an affinity with IT (network)? /li /ul h3Consultancy Model at Keystone Solutions /h3 pAs a Keystone Solutions consultant, you will work on-site at the client, integrating with their teams while leveraging Keystone Solutions’ support, standards, and community. You will deliver the responsibilities outlined above under clear SLAs and governance, ensuring measurable value for the client. /p h3Dynamic Projects /h3 pBenefit from exposure to diverse challenges across projects and environments. This role allows you to apply service delivery and stakeholder management skills in complex, high-impact settings with strategic clients. /p h3Turbo-Charged Learning and Development /h3 ul liAccess to continuous learning paths and support for relevant certifications (e.g., ITIL v3/v4, PRINCE2). /li liMentoring, peer coaching, and structured knowledge sharing with seasoned consultants. /li liOpportunities to deepen expertise in IT service management, network-centric environments, and data-driven performance analysis. /li /ul h3Ambition Skyrocketing within a Consultancy Framework /h3 pGrow your career rapidly through varied client engagements, increased responsibility, and opportunities to shape service excellence across multiple high-profile environments. /p h3Our Values in Action /h3 pBeing a K-Stone means bringing integrity, client focus, excellence, and collaboration to every engagement. You will embody these values when coordinating stakeholders, aligning on SLAs, optimizing processes, and driving transparent reporting. /p h3Why This Role Suits a Consultant /h3 pThis mission is ideal for a confirmed IT Service Delivery Manager with expert-level ITIL v3 and PRINCE2 experience who thrives on building governance, leading suppliers, analyzing operational data, and ensuring outstanding client satisfaction in complex networked environments. /p h3How to Apply /h3 pIf you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. /p /p #J-18808-Ljbffr