Employer Industry: Banking
Why Consider This Job Opportunity
* Salary up to $20.00 per hour, with eligibility for approved overtime and a $1.00/hr shift premium after 6:00 pm
* Comprehensive benefits package including medical, dental, vision, and 401(k) with employee match
* 17 days of Paid Time Off (PTO) and 11 annual paid holidays
* Opportunity for career development through ongoing training and quality reviews
* Flexible schedule with the possibility of working outside normal banking hours
* Supportive work environment with a focus on customer satisfaction and professional growth
What To Expect (Job Responsibilities)
* Handle inbound calls regarding account questions, digital banking services, and various customer requests
* De-escalate customer concerns and take ownership of requests until resolution
* Assist customers with digital banking on various platforms, including Apple and Android devices
* Participate in weekly quality review meetings for ongoing development and coaching
* Maintain compliance with banking regulations and complete required training in a timely manner
What Is Required (Qualifications)
* High school diploma or GED required
* Minimum of one year of customer service experience, preferably in banking or financial institutions
* Minimum of one year of contact center experience or equivalent required
* Strong time management skills and the ability to multi-task in a fast-paced environment
* Proficiency in using personal computers and managing home networking for remote access
How To Stand Out (Preferred Qualifications)
* Experience in a banking or financial institution is preferred
* Familiarity with Android and Apple products and supported web browsers and operating systems
* Effective written and oral communication skills with a firm grasp of spelling and grammar
* Ability to build and maintain customer relationships in a competitive environment
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