As Technical Operations Coordinator, you will be part of the Systems and Strategic Transformation Team and will be reporting to the Global Technical Operations Manager making sure VSI’s operational needs are covered across our technology ecosystem and on any technical initiatives for clients’ accounts and the wider business as required. In this role, you will also work with the Technology department, Senior Business Analyst, Product Manager and other VSI teams on scoping and implementing the necessary technology needed to make our processes more efficient and provide imaginative technical solutions to support the business needs.
The role would demand great organizational skills, an aptitude for technical related tasks and to be able to work on multiple initiatives while effectively switching focus between them. This is a very fast-paced role that requires someone to be proactive and effectively communicate information to all relevant stakeholders. Finally, the role might mean having to work with tight deadlines, so being able to work under pressure without losing focus is crucial.
At VSI we operate a hybrid working model, so you will be expected to work from our offices some days a week (these can vary depending on the location). We believe that this model provides flexibility for the employees whilst retaining a good team spirit and allowing people to gain very valuable in‑person experience.
Responsibilities
* Support on internal and client related tooling/technology initiatives
* Be a champion for new technology, helping the rest of the teams navigate the challenges and appreciate the advantages
* Keep up to date about new industry trends, technology and innovations and provide advice to the business
* Participate in client and internal meetings as Tooling expert
* Provide specific data and technical/tooling reports as required by the business to help make informed operational decisions
* Constantly analyse tools to find improvements and new ways to speed processes
* Creation and input into internal tooling documentation, updates and workflow changes
* Organise and providetraining sessions/refreshers on internal and external tooling updates/changes
* Collaboration with internal technical departments MAM, OOONA, Development, AI to provide feedback and scoping department and client’s needs for efficient operation within internal tooling
* Testing PoC for new internal tooling, internal tooling updates and external client tools/systems
* Act as first line of support to collate and answer tooling related queries from the users, liaising with 3rd party or relevant internal stakeholders to quickly resolve the issues
* VSI’s super/admin user for the Media Asset Management system, Blue Lucy
* Understand the departmental and client specific workflow needs. Identifying improvement opportunities for teams, projects, accounts and processes
* VSI’s super/admin user for the Project Management system, OOONA
About you:
* Demonstrable proficiency in at least one area: advanced Excel (dynamic arrays), Power Query, or Python in Excel.
* Basic working knowledge of automation and scripting in Power Automate and VBA macros.
* Technical knowledge of Localisation related technology: Project Management systems, Asset management, Subtitling and Dubbing production tools amongst others
* Previous experience or knowledge of OOONA Project management or other similar tools will be an advantage
* Previous experience or knowledge of Media Asset Management systems an advantage
* Understanding of Project Management processes and methodology
* Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
* Effective verbal and written communication when liaising with internal and external stakeholders
* Ability to work to tight deadlines, often under pressure, in a calm manner and willingness to go the extra mile to get the job done
* High motivation and solution focused with proven problem-solving and organisational skills
* Attention to detail and ability to manage time effectively in order to meet given business priorities
* Flexibility and adaptability to be able to apply last minute changes and find solutions
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