Mission ContextWe are currently looking for a Business Analyst / AI Translator to support innovative AI-driven initiatives within the insurance sector. The role combines business analysis, stakeholder communication, and hands-on collaboration with GenAI and conversational AI solutions.The consultant will work closely with business and technical teams to help translate operational needs into AI-enabled customer and internal solutions, with a strong focus on chatbots and conversational interfaces.ResponsibilitiesAnalyze business needs and translate them into functional requirements for AI and conversational solutions.Collaborate with stakeholders across business and technical teams.Participate actively in AI and chatbot testing activities.Document issues, feedback, and improvement opportunities.Support the optimization of customer journeys and internal operational processes through AI-driven solutions.Stay involved throughout the full project lifecycle, from analysis to implementation and improvement phases.Work in agile environments and contribute to continuous improvement initiatives.Required ExperienceMinimum 2–3 years of experience within the insurance sector: Product management, Claims, Underwriting, Customer service, Operations, Business analysisExperience as: Business Analyst, Product Owner, Functional Analyst, Or a similar roleLanguage RequirementsBilingual French/Dutch with professional proficiency in both spoken and written communication.Native proficiency in one of the two languages is considered a strong advantage.Professional working proficiency in English.AI & Innovation AffinityStrong interest in Generative AI, chatbots, and conversational interfaces.Comfortable experimenting with AI tools and understanding their capabilities and limitations.Curious about leveraging AI to improve customer experience and internal efficiency.Nice-to-Have SkillsExperience with chatbot, virtual assistant, or GenAI-related projects.Familiarity with Agile methodologies: Scrum, KanbanExperience with tools such as: Jira, ConfluenceBasic understanding of: APIs, Data flows, AI/ML concepts (No coding required)