Job Overview
Feedzai is the world’s first RiskOps platform for financial risk management and a market leader in safeguarding global commerce with an advanced cloud‑based risk management platform powered by machine learning and artificial intelligence. Feedzai secures the transition to a cashless world while enabling digital trust in every transaction and payment type, protecting 1 billion consumers and 90 billion transactions each year.
The Regional Delivery Senior Manager leads client onboarding and activation across the LATAM region, ensuring timely, on‑budget delivery with high client satisfaction. This role manages a regional team of Project Managers, driving performance, engagement, and retention, and collaborates closely with Sales, Product, Engineering, and Support to align solutions with client needs. The manager acts as the main escalation point for client issues, proactively manages risks, and ensures smooth communication across stakeholders. In addition, the role oversees operational efficiency, implements process improvements, and reports key metrics to senior leadership.
Responsibilities
* Act as the focal point of the region in onboarding and activating clients.
* Ensure client activations are executed on time and on budget, achieving client satisfaction through world‑class delivery practices.
* Manage the regional Project Manager team and coordinate with Customer Success collaborators.
* Partner with sales to provide accurate proposal estimation and costing throughout the sales process.
* Collaborate with internal teams: Product Management, Product Engineering, Account Management, Finance, Customer Support, and Pre‑Sales & Sales.
* Manage risks and issues across the region, focusing on root‑cause resolution.
* Ensure optimal operational practices with proactive capacity planning and billability/utilization targets.
* Execute strategic improvements to reduce onboarding effort and accelerate time to value.
* Serve as the primary point of contact for all client escalations in the region.
* Drive recruitment and people‑management strategies to retain and grow key collaborators.
* Represent team interests and promote a healthy, productive work environment.
* Gather, consolidate, and present program metrics and updates to senior leadership.
* Develop and maintain relationships with delivery partners.
Qualifications
* BSc or MSc in Computer Science or a technical equivalent.
* 10+ years of experience in consulting or professional services management within the software development industry.
* Demonstrated success delivering projects in the LATAM region, including oversight of large‑scale, high‑impact client programs.
* Deep understanding of project scoping, risk management, and operational excellence in client delivery.
* Experience growing and managing professional services teams in complex enterprise software implementations.
* Proven track record of managing and growing relationships with large enterprise clients.
* Experience managing partner relationships and ensuring successful delivery through third‑party organizations.
* Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders.
* Experience partnering with cross‑functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success.
* Strong leadership skills with the ability to recruit, manage, and retain top technical talent.
* Bilingual proficiency in English and Portuguese (required) and Spanish fluency (strong plus).
* Availability to travel within the LATAM region and occasionally globally (up to 25 %).
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr