As a Customer Service Assistant your responsibilities are:Entering and processing customer orders in the systemManaging customer contact via email and phone (approx. 50/50 split)Handling diverse B2B customer inquiriesSupporting the digitalization of processesA successful Customer Service Assistant should have:Dynamic, outgoing, and proactive in finding solutionsComfortable working with different clients and product categoriesFirst experience in a customer-oriented role is a plus, but not requiredStrong knowledge of Dutch and French requiredResponsibility for customers across BelgiumBasic knowledge of ERP systems is necessaryOur client offers you:An opportunity to work in a reputable company in the retail industry.A supportive and engaging working environmentValuable experience in customer service and retail operations.