JOB TITLE: Helpdesk
DURATION: 16/06/2026 – 15/07/2027
LOCATION: Antwerp, Belgium (On-site)
LANGUGAE: DUTCH
JOB DESCRIPTION
:Within Digipolis Antwerp, the digital workplace is being further developed and secured as part of the strategic program Secure Workplace 2.0. This project aims to elevate the security, stability, and maturity of the workplace environment
.To allow internal experts to focus maximally on this transformation, temporary external support is being sought for the daily RUN operations of Team Workplace
.Purpose of the role: As an external employee, you will be part of Team Workplace and support the operational functioning of the digital workplace. You will help ensure continuity, stability, and high-quality service delivery to end users and internal stakeholders
.
Responsibiliti
esYou will undertake (a selection of) the following task
* s:Second-line and/or third-line support for end users and the service de
* skManagement and follow-up of workplace components within the Microsoft ecosyst
* emSupport with device management (Intune) and policy manageme
* ntIncident and problem follow-up within the workplace doma
* inContributing to stability, documentation, and knowledge shari
* ngActively collaborating with internal team members and stakeholde
rs
Competenc
* iesAbility to work independently within an operational environm
* entProactive attitude and taking owners
* hipStrong communication ski
* llsTeam-oriented and quickly deployable/integrable into existing operati
* onsAbility to contribute ideas for optimizations within RUN operati
* onsStimulating knowledge sharing and improving documentat
* ionFlexibility in task assignment depending on team ne
eds
Practical Deploy
* mentDeployment of 2 FTEs within the Workplace
* TeamFocus on structural support during the duration of the pro
* jectStart as soon as possible, with long-term commitment (at least until the end of 2026, possibly exten
ded)
Collaboration and Dire
* ctionWorks under the functional direction of Digi
* polisClose collaboration with the Service Delivery Manager and the Workplace
* TeamDaily coordination of priorities and tasks within the
team