Required Skills and Experience:
* Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
* Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
* Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
* Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar.
* Experience with cloud platforms like Microsoft Azure or AWS.
* Knowledge of virtualization technologies (e.g., VMware, Citrix).
* Experience supporting Office 365, Active Directory, and VPN technologies.
Mandatory skills: L2 Support with Intune, Patch management.