Description
Key Responsibilities
* Work as a Technical Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.
* Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.
* Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing CLoud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud and Intelligence
* Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions.
Client Engagement
* Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.
* Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
* Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.
Technical Expertise
* Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.
* Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization
* Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs.
Client Focus
* Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.
* Ability to manage and prioritize multiple client engagements effectively.
Education and Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Preferred Qualifications
* Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant, Marketing Cloud Personalization...).
* Familiarity with Agile or hybrid project delivery methodologies.
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