Do you want to contribute to quality solutions in international logistics? In this role, you will investigate incidents, analyze root causes, and help implement improvement actions for our Life Science customers. Your tasks: Investigate incidents related to transport shipments. Collect and analyze information and propose solutions. Maintain contact with customers and internal teams (warehouse, customer service, sales). Prepare reports and follow up on Corrective & Preventive Actions. Support audits, procedures, and document control. Your profile: Administrative experience, preferably in logistics. Analytical, detail-oriented, and quality-focused mindset. Strong communication skills and excellent command of English (Dutch is a plus). Knowledge of Word & Excel. What we offer: Permanent contract with a competitive salary and extra-legal benefits. 39-hour workweek attractive holiday scheme. Telework possible after onboarding. Extensive training opportunities and career growth within an international group. Ready to make a difference in the world of logistics? Apply now!