Customer Program Manager
Location:
Kortrijk, BE
This role holds end to end responsibility for a portfolio of products and solutions rather than a single product. It carries full accountability across the entire lifecycle, from strategy to execution, ongoing management and eventual phase out. It requires continuously balancing customer value, technical feasibility and business performance, while acting as the single point of accountability for all product related decisions within the defined scope.
Key Responsibilities
Product & Portfolio Strategy
1. Define and own the product and portfolio strategy aligned with healthcare and segment strategy
2. Translate market, customer, technology and competitive insights into clear strategic choices
3. Set and communicate a multi year roadmap at portfolio level
4. Make explicit investment and prioritization trade offs across the portfolio
5. Decide on lifecycle positioning: invest, sustain, harvest, consolidate or exit
Business & Economic Ownership
6. Own the business case and economic performance of the portfolio
7. Drive decisions based on margin, cost structure, ROI, revenue mix and cash impact
8. Define and steer pricing strategies and value capture models
9. Actively manage cost, complexity and lifecycle profitability
10. Take full accountability for commercial outcomes, not just deliveryEnd to End Lifecycle Management
End to End Lifecycle Management
11. Own the full lifecycle from opportunity identification to end of life
12. Make go, no go and stop decisions based on facts and business impact
13. Ensure lifecycle decisions are consistently executed across Sales, R&D, Operations and Service
14. Anticipate and manage risks such as obsolescence, capacity constraints, quality issues and margin erosion
Cross Functional Leadership & Governance
15. Lead cross functional teams without hierarchical authority
16. Act as integrator across Product, R&D, Supply Chain, Quality, Service and Sales
17. Provide clear direction, priorities and decision making
18. Resolve conflicts with a strong business first mindset and escalate when needed
Product Leadership & Capability Building
19. Act as a role model for strong product management within Healthcare
20. Coach and challenge Product Managers and stakeholders
21. Help shape governance, decision frameworks and ways of working
22. Bring in external perspectives and best practices
Key Competencies
Product & Business Thinking
23. Demonstrates strong systems thinking and understands the full value chain and lifecycle impact
24. Balances long term strategy with short term business realities
25. Makes informed trade offs, even with incomplete information
26. Thinks naturally in terms of portfolio management rather than individual features
Leadership & Autonomy
27. Highly self driven and proactively identifies and acts on what needs to be done
28. Takes full ownership and accountability without waiting for direction
29. Coaches and challenges others, rather than relying on guidance
30. Acts as a credible and confident sparring partner for senior leadership
Technical & Market Acumen
31. Brings sufficient technical depth to effectively challenge R&D and system architects
32. Demonstrates a strong understanding of customer workflows and system integration
33. Understands market dynamics, competitive landscape and technology evolution
Communication & Influence
34. Communicates clearly, in a structured and persuasive way
35. Translates complex trade offs into understandable insights for both technical and business audiences
36. Builds trust through consistency, clarity and sound judgment
What Success Looks Like
37. The portfolio consistently delivers sustainable revenue, healthy margins, and strong customer value
38. Lifecycle decisions are made clearly, at the right time, and based on solid economic rationale
39. Stakeholders experience a high level of clarity, focus, and decisiveness in direction and execution
40. Product Management maturity within Healthcare shows visible and continuous improvement
41. Over time, the scope of the role expands to include broader Business Operations responsibilities
Ready to take full ownership of a product portfolio and drive real business impact? Apply now and shape the future of Healthcare with us.
🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.
D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.
About Barco
At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences.
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries.
Backed by a team of 3,+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.