Shop Visit Manager Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace Reference number 2025-160025 Job details Domain Programs / Customer Relations Job field / Job profile Customer services and support - Customer support & services management (CSSM) Job Family Accounts Management Job title Shop Visit Manager Employment type Permanent Professional category Professional, Engineer & Manager Part time / Full time Full-time Job description Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem & Steenokkerzeel, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ ), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 500 highly skilled, passionate and enthusiastic employees. To strengthen our Accounts Team we are looking for a Shop Visit Manager (Modules): The Shop Visit Manager is in a transversal role and in charge of a portfolio of module shop visit projects for which he manages the associated internal and external customer relationship through the entire service process: from customer request, through service package proposal, project operational steering, to service delivery and lessons learned, in order to ensure final and internal customer satisfaction over the full spectrum of aspects of the requested service (scope of work, compliance to specs, cost, profitability, turn time, quality, customer support,). Your role: - Prepare and follow up contract implementation with engineering, QA and Operations in order to arrange for smooth inductions and subsequent project management o Study Module shop visit scenarios feasibility & cost hypothesis o Study and understand the contractual environment o Identify and understand customer specific requirements o Define and follow up the contract implementation plan within the organization - Take full charge of the contract once signed. Be the voice of the customer within the shop and the voice of the shop towards the customer. - Prepare each shop visit project: obtain customer documentation, define workscope content, logistical & quality constraints, cost hypothesis, invoicing, - Communicate the delegation framework and targets to operations (scope of work, cost, quality) and make sure to have operations buy in. - Control and steer operations in order to meet set targets - Manage the customer relationship during the whole process (face to face meeting with the customer, weekly reporting, organization of customer visits, negotiation of deviations from original scope of work/cost/turn time, invoice explanation and litigation handling, customer score card, customer support ) - Manage the economical cycle of the shop visits (cost control, invoicing, credit management) But what else? (advantages, specificities, etc.) We offer an attractive salary package, plus a range of benefits: Gross monthly salary with benefits: - Company Car & fuel card - Meal vouchers - Expense allowance - Additional holidays - Individual Bonus - End of year bonus - Vacation bonus - Bonus Profit Sharing (CLA 90) - Hospital insurance & Pension plan insurance - Eco-vouchers, gift vouchers and Benefits at Work Candidate skills & requirements Your profile: - You have a master's degree in engineering with good economical affinity or vice versa. - Good communication skills, you are fluent in Dutch, French and English. - You have excellent social & representational skills. - You are willing to travel occasionally to customers or other MRO-shops of Safran. Candidates must be legally authorized to work in Belgium, holding either an EU passport or a valid work & residence permit. Please note that we do not provide assistance with visa or permit applications. Job location Job location Europe, Belgium, Flemish Region City (-ies) Bâtiment 24 B/101 - Brussels Airport BP 1930 B- Zaventem Applicant criteria Minimum education level achieved MASTER Minimum experience level required More than 3 years Additional Languages preferred English (Fluent) Dutch (Fluent) French (Fluent)