As part of the IT team, you will be involved in both user support (Level 1) and infrastructure/system administration (Level 2):
User Support (L1)
* Act as the first point of contact for IT-related issues (hardware, software, network)
* Diagnose and resolve incidents, ensuring fast and efficient support
* Install, configure and maintain workstations, laptops, and peripherals
* Manage user accounts, permissions and onboarding/offboarding processes
* Log and track incidents through the ticketing system
System & Infrastructure (L2)
* Maintain and monitor servers, networks, and IT systems to ensure performance and availability
* Troubleshoot and resolve hardware, software, and connectivity issues
* Participate in system updates, patches, and upgrades
* Support backup processes, security measures, and data protection strategies
* Contribute to IT projects and continuous improvement initiatives
* Degree in IT or equivalent experience
* Previous experience in a similar L1/L2 support or system administration role
* Good knowledge of:
o Windows environment (client & server)
o Microsoft 365 / Active Directory
o Networking (TCP/IP, LAN/WAN)
* Hands-on, solution-oriented mindset with strong troubleshooting skills
* Strong communication skills and a customer-oriented approach
* Fluent in English (French/Dutch is an asset)
* Join a stable, international environment with real impact on operations
* A broad and varied role combining support and infrastructure
* Opportunities to develop your technical skills and grow within IT
* Competitive salary package with attractive benefits