Are you passionate about eCommerce and customer success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.
What We Offer
* Competitive salary + performance-based commission
* Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility
* Health & dental insurance
* TotalPass
* Food & transportation vouchers
* Free English lessons
* Therapy sessions (Telavita)
* SESC full credential
* A dynamic, innovative environment
What your typical day will look like
* Client Success & Retention
o Manage long‑term relationships, ensuring engagement and satisfaction.
o Identify and reduce churn risks through proactive strategies.
o Conduct strategic meetings to optimize client ROI.
* Revenue Growth & Negotiations
o Upsell & cross‑sell to increase MRR.
o Renegotiate contracts to align with evolving client needs.
o Lead training sessions & webinars to drive client adoption.
* Problem‑Solving & Escalations
o Address client challenges proactively, collaborating across teams.
o Ensure a seamless experience by identifying and solving pain points.
* Education & Value Creation
o Develop guides, case studies, and training materials.
o Stay ahead of eCommerce trends and advise clients on best practices.
What we are looking for
* Experience in Support, Account Management, or Customer Success
* Strong negotiation & relationship management skills
* Knowledge of eCommerce, marketing, and data‑driven decision‑making
* Intermediate English (B2+ level)
Bonus if you have
* Experience with B2B clients, contract negotiations, and upselling
* Background in conducting training & webinars
This role will be perfect for you if
* Have experience and enjoy working with customers and building relationships with them as second nature
* Are not afraid of new challenges, and your energy and proactive attitude make no task scary
* Speak English on a communicative level – as an international company you will be in contact with English constantly
* Work well under time pressure while remaining calm and efficient
* Can act independently and are not afraid to take responsibility – ownership is key
* Continuous development and qualification are integral part of your life – want to grow every day
* Strengths include knowledge of marketing basics or interest in eCommerce, and the world of trends and innovation is a natural fit
Recruitment Process
1. Apply on TeamTailor
2. Interviews
1. 30 minutes interview with People & Culture
2. 45 minutes interview with Support Manager
3. Final decision & feedback
Ready to grow with us? Apply now!
Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.
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