About the RoleAs the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You’ll DoAnalyze results, identify opportunities and make decisions in collaboration with the leadership team to drive key performance indicatorsDrive profitable sales through forecasting and schedulingManage store budget for daily operations in support of the P&LBuild highly productive teams through sourcing, selecting and developing peopleAccount for team performance through coaching and feedbackTeach and train to build capabilitiesLead the implementation and execution of all Standard Operating Procedures and initiativesCreate an inclusive environmentImplement action plans to maximize efficiencies and productivityPerform Service Leader dutiesRepresent the brand and understand the competitorsPromote community involvementLeverage OMNI to deliver a frictionless customer experienceEnsure all compliance standards are metWho You Are3‑5 years of retail experience leading othersCollege degree or equivalent experience preferredDemonstrated ability to deliver resultsAbility to effectively communicate with customers and employeesAbility to maneuver around the sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidaysAbility to travel as requiredBusiness acumen skillsEstablished time‑management skillsStrong planning and prioritization skillsAt Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.
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