Ph3Dynamics 365 CRM - Functional Consultant Belgium /h3 pAvanade Brussels, Brussels Region, Belgium /p pSummary: Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to tackle our clients' business challenges. Our CRM team manages Customer Relationship projects using the Microsoft Dynamics 365 Customer Engagement solution, focused on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. Our team is cohesive and supportive, led by a dynamic and motivated Manager. The team is cross‑functional, comprising functional, technical, delivery‑oriented, and pre‑sales profiles. /p h3Key Responsibilities /h3 ul liDefine test plans, scenarios, and test cases. /li liHold or be in the process of obtaining MB200, MB210, or MB220 certifications. /li liDefine test plans and monitor the implementation of features. /li liMaster project methodologies (Scrum, Agile, V‑Model) and apply them effectively. /li liDraft functional documentation and provide user training. /li liConduct workshops to gather and analyze client requirements and provide CRM implementation advice. /li liEnsure alignment between client needs and the deployed CRM solution. /li /ul h3Seniority Level /h3 ul liEntry level /li /ul h3Employment Type /h3 ul liFull‑time /li /ul h3Job Function /h3 ul liConsulting, Information Technology, and Sales /li /ul h3Industries /h3 ul liIT Services and IT Consulting /li /ul pReferrals increase your chances of interviewing at Avanade by 2x. /p /p #J-18808-Ljbffr