Industriepark Zwijnaarde 3, 9052 Gent
Cerba HealthCare is a European network of laboratories providing a comprehensive solution for clinical pathology, from collection centers to specialized laboratories. Cerba HealthCare also operates worldwide in the field of clinical pathology for clinical trials. As our team in Belgium is growing, we are currently looking for a :
HOO - Head of Operations Officer
The Head of Operations defines and implements the operational strategy of Cerba HealthCare Belgium. He/She monitors the continuous improvement of our operational processes and thus supports the success and development of the Cerba HealthCare group within Belgium.
Responsibilities
Supervises and directs the operational activities of Cerba HealthCare Belgium
Actively participates in the management board
Defines, monitors and guarantees the operational budget
Draws up indicators to measure, predict and adjust operational activities
Performs operational analysis to identify and implement cost, process, tool optimizations
Periodically reports operational performance to the Belgian management team and operational management of the Cerba HealthCare group
Guides operational and structural changes within his/her perimeter
Maintains relationships with internal and external customers, suppliers, and service providers
Actively follows market trends and innovations within his/her field
Structures, organizes and manages the operational activities of the medical laboratories CRI in Zwijnaarde and LBS in Anderlecht
Sampling centres and services at patients' homes
The logistics service for sample pickup and transport
Guides operational managers in their day‑to‑day follow‑up of their teams
Ensures good cooperation between the different operational teams
Ensures the development, coaching and evaluation of the operational staff
Ensures the quality, continuity and safety of operations
Ensures compliance with laws, standards and quality guidelines applicable to the operational activities of Cerba HealthCare Belgium
Identifies, evaluates, and prevents operational risks by creating mitigation plans
Defines and implements procedures to manage occupational risks
Translates the operational strategy and development objectives of the Cerba HealthCare group to the Belgian market environment
Participates in operational projects of the Cerba HealthCare group and supervises the implementation of group initiatives within Belgium
Qualifications
Education: Engineer or Master's degree in a life science or technical field
Proven competences in Industrial Engineering and Operational Excellence
Language skills: CEFR level C1 to C2 in French, Dutch and English
Technical competences: Resource, people and project management, quality environments and audit methodology, workflow analysis and reporting, finance and cost management
Behavioural competencies: Innovative and enterprising, team‑oriented and coaching, analytical and solution‑oriented
Company Overview
Cerba HealthCare Belgium est composé de 2 laboratoires médicaux indépendants, réparti sur 3 sites : Gand, Anderlecht et Liège. De nombreux centres de prélèvements se situent autour de ces villes. Nos laboratoires sont des références pour les analyses biocliniques dans tous les domaines de la médecine. Nous avons pour mission de contribuer au bien‑être des patients moyennant des services professionnels pour les médecins avec une vaste gamme de plus de 1500 tests. Nous collaborons également avec différentes institutions dans le secteur hospitalier. Nous disposons d'un système de qualité de haut niveau et nous sommes accrédités selon la norme ISO/IEC 15189.
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