User Documentation Intern
At Optimy, we believe corporations can be a
force for good
.
We're the leading
impact-driven SaaS platform
helping companies like
L'Oréal, Volkswagen, and BNP Paribas
maximize the results of their sponsorship, grantmaking, and community investment programs. Today, more than
350 organizations in 30+ countries
— including
Airbus, AXA, Roche, Michelin, Diageo, and Air France
— trust Optimy to power purpose-driven, high-impact initiative
s.
Mission
Step into our User Documentation Internship and help us create clear, engaging, and user-friendly content for our SaaS platform. You'll work closely with the Support team to improve guides, tutorials, and knowledge base resources — ensuring a seamless experience for our customers.
Responsibilities
* Create & update user documentation: Write guides, tutorials, and manuals that make our platform easy to use
* Enhance knowledge base content: Maintain FAQs, troubleshooting articles, and best practices
* Collaborate with Product & Dev teams: Ensure documentation reflects the latest updates and features
* Incorporate user feedback: Identify documentation gaps and improve clarity
* Support multimedia integration: Help create tutorial videos and visuals (screenshots, Storylane, Storytodoc)
* Ensure consistency & compliance: Apply a clear, uniform style while respecting SaaS industry standards
* Internal training & reporting: Assist with feature training, monitor the Help Center chatbot, and produce regular reports
About You
* Currently enrolled in a university program (English, Communications, Technical Writing, Information Management, Business, or related)
* Excellent writing skills — able to explain technical concepts clearly
* Strong attention to detail (consistency, typos, formatting)
* Research-driven and curious, eager to learn about SaaS and documentation
* Organized & proactive, capable of handling multiple projects
* Comfortable working independently, but collaborative when needed
* Fluent in English (French or German is a plus)
Practical Information
* Internship must be covered by a university agreement
* Full-time (5 days/week) for at least 6 months
* Hybrid: 3 days/week in our Brussels office
* Start date: ASAP
Our Offer
* 350€ per month
* 1 day of holiday earned per month
* A meaningful internship where you'll have ownership over your work—not just stand by the copy machineBe part of an international team with colleagues from over 15 nationalities in 7 countries.
What You'll Gain
* Hands-on experience in technical writing & product documentation for SaaS
* Mentorship from experienced SaaS professionals
* Insights into career paths in technical writing, UX writing, or product management