H2Description: /h2 ppAs strongHead of B2B Customer Service /strong, you will define, develop and implement the customer service vision that supports both our Enterprise Business Unit (EBU) strategy and our broader company objectives. You will design an organization that delivers outstanding customer experiences, drives value creation (cost optimization, churn reduction, upsell), and ensures clear differentiation in the market. /p pYou will lead a multidisciplinary team covering all B2B customer service activities across our SOHO, CMA, SMA, IoT and Public segments, including: /p ul liCredit Collection /li liCustomer Support (Front Offices) /li liCustomer Service Management /li liProgram Project Supervision /li liTraffic Workforce Planning, Working Methods Quality — supported by AI-driven optimization /li /ul pustrongKey responsibilities: /strong /u ul libDefine and develop the B2B Customer Service strategy /b, ensuring alignment with company and EBU goals while reaching financial targets. /li libGain buy-in from the Executive Committee and senior leadership /b, ensuring transparency and shared ownership of the strategy. /li libDevelop initiatives, process improvements and policies /b that enhance customer experience, strengthen value creation, and support strategic accounts across entities. /li libLead and structure the B2B Customer Service organization /b, ensuring operational excellence, cost efficiency, and achievement of service and customer KPIs. /li libOversee the full Customer Service budget /b, tracking performance, cost levels and operational effectiveness. /li libCollaborate with senior leaders across the business /b to ensure Customer Service is fully integrated into all relevant functions and processes. /li /ul /p /p font no-style="font-weight:bold"Profile /font pul libUniversity degree /b and bsolid experience /b in fast-paced and/or high-tech environments. /li liProven track record at strongsenior management level /strong within B2B Customer Service. /li liDeep understanding of Customer Service operations, strategy and best practices. /li listrongStrong leadership experience /strong, including people management and change management. /li liAbility to define and deliver a long-term (three-year) service vision and roadmap. /li liStrong interest in bAI and automation /b, with the ambition to leverage these technologies to drive innovation and efficiency. /li liExcellent strongpersuasion and influencing skills /strong, able to inspire teams and stakeholders through clear strategic reasoning and demonstrated value. /li liExperience in the Telco or ICT sector is an asset. /li liFluent in English and in either French or Dutch (and a good knowledge of the other national language) /li /ul /p font no-style="font-weight:bold"Offer /font ppYou will play a key role in shaping the future of our B2B Customer Service organization within an innovative and forward-thinking environment. You will work alongside highly skilled colleagues and benefit from continuous development opportunities. /p pWe offer a bcompetitive and versatile compensation package /b, including: /p ul liMarket-competitive salary /li liCompany car or legal mobility budget /li liHomeworking options net allowance /li liPerformance bonus /li liMeal vouchers /li liAnd a comprehensive set of additional benefits /li /ul pstrongemInspired to make an impact?br / Send us your resume — we’ll contact you quickly to discuss the next steps in the process. /em /strong /p /p font no-style="font-weight:bold"Company /font p" Waarom zou je graag bij Mobistar werken? Wat spreekt jou aan in het merk Mobistar? " Wat geeft ons de garantie dat je dit blijft doen? " Waarom zou je niet liever een functie als verkoper ambiëren in één van onze shops? " Heb je al eens met targets gewerkt? Hoe ga je er mee om dat een teamleader constant de nodige druk legt om je calls te beantwoorden? " Werk je het liefst in teamverband of alleen? " Stel je komt in een team terecht waar de sfeer niet optimaal is, kan je hierin functioneren? " Hoe zouden jouw vrienden jou omschrijven? " Welke zijn je sterke punten? " Welke zijn je aandachtspunten? " Wat geeft je stress en hoe je ermee om? " Je volledige dag is ingepland, van koffiepauze tot lunch, hoe ga je hiermee om? /p