The companyThe group AluK is a global leader in the design and engineering of aluminum window, door and curtain walling systems. With more than sixty years of expertise and operations in major countries around the globe, our building systems have been specified for many of the world's most advanced and prestigious buildings.Role DescriptionTo support the successful deployment and operation of SAP S/4HANA across AluK entities, we are looking for a SAP Business Support Specialist (First Line).This role sits at the interface between business users, IT teams, and external partners. You will manage the SAP helpdesk from a business-process perspective, ensuring tickets are clearly qualified, prioritized, and followed through according to SLA.You play a key role in stabilizing SAP operations, supporting continuous improvement, and reinforcing structured ways of working across countries and functions.Objectives of the roleEnsure high-quality first-line SAP business support by accurately analyzing, qualifying, and managing tickets raised by business usersGuarantee efficient ticket flow between local users, local process owners (LPOs), SAP Competence Centers, and external partnersSupport SAP run, hypercare, and post‐go‐live stabilization phasesContribute to process discipline, documentation quality, and transparency in SAP-related activitiesAct as a trusted business-facing partner for local key usersResponsibilitiesManage SAP helpdesk activities and ensure daily follow-up of SAP incidents, issues, and service requestsInvestigate and describe SAP tickets from a business and process point of viewResolve tickets in collaboration with Local Process Owners (LPOs) where applicableRoute and follow up unresolved tickets with the SAP Competence Center according to defined SLAsCoordinate prioritization of tickets with IT teams, business users, and external partnersMaintain a consolidated view of tickets and Change Request backlogManage the end-to-end lifecycle of Change Requests (registration, validation, implementation, closure)Provide administrative and coordination support for SAP-related activities (planning, actions, deliverables, decisions)Update and maintain project and ticketing tools (DevOps, HALO, CELOXIS)Track action items and proactively follow up with stakeholdersCentralize and structure SAP documentation (Teams / SharePoint)Produce regular reporting on ticket status, volumes, SLA compliance, and trendsAct as a sparring partner for local key users within business unitsRequired skills and qualificationsMaster's degree in Engineering, Business, IT, or equivalent university education0–3 years of experience in a business support, IT coordination, or ERP-related roleFirst exposure to SAP or ERP environments is a strong assetStrong organizational and coordination skillsAbility to manage multiple topics in parallel in a structured wayExcellent communication skills, able to translate business needs into clear SAP ticketsGood command of Excel and PowerPointProfessional level of English is mandatory; French, Italian, or Dutch are strong assetsComfortable working in an international and multicultural environment