Description:
Scope :
The person will support the Events Coordinator in managing event registrations, responding to participant inquiries, and ensuring a smooth registration and invoicing process. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks under pressure.
Main duties
- Manage the events mailbox: respond to inquiries, resolve issues, and ensure timely follow- up
- Handle individual and group registrations for different events
- Issue invoices and send payment reminders
- Process credit notes and handle both full and partial refunds
- Register exhibitors
Profil
Skills and competencies
- Excellent spoken and written English; additional languages are a plus
- Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning with database
- Good with numbers; basic knowledge of accounting processes is an advantage
- Excellent customer service skills and ability to work effectively with a wide range of individuals and teams
- Strong listening skills and the ability to communicate clearly and politely in writing
- Detail-oriented, with strong time management and prioritisation abilities
- Able to remain calm and focused under pressure
- Capable of working independently with minimal supervision
- Friendly, approachable, and professional demeanour
- Fast learner with a proactive attitude
- Excellent problem-solving skills
Training Provided
- CRM system: how to manage registrations under Events module
- Basic accounting workflows: understanding invoices, credit notes, and refund processes
- Membership structure: learning the different membership types and how they interact with event pricing or access
Offre
Schedule
Work schedule: 5 days per week
Initial training: 1 month from start date
Post-onsite role: Candidate will maintain the event mailbox during and after the congress period, as inquiries continue
Salary
2200€ - 2500€ bruts/mois
+ CR 10€ (8,91€ ER – 1.09€ EE)
+ Remboursement transport domicile-lieu de travail
Télétravail possible
Allocations télétravail le cas échéant
Entreprise
International Association in Brussels