Service Desk – 1st and 2nd lineWe're looking for 2 proactive, service‐driven Service desk Specialist to join a fast‐moving pharma/biotech environment where technology directly supports critical scientific and business work.This is a hands‐on role with a strong Level 1 or Level 2 support focus, supporting both remote and on‐site employees, and working closely with enterprise platforms such as IAM, ServiceNow, and collaboration tools.If you're someone who thrives on solving problems quickly, helping people with urgency, and keeping services running smoothly in a regulated environment, we'd love to hear from you.What you'll be doingProviding first‐line (Level 1) or second line (level 2) IT support as a core part of your roleSupporting remote and on‐site users across standard digital workplace toolingHandling incidents, requests, and user issues via ServiceNowSupporting identity and access management (IAM) activities (Okta experience highly desirable)Working in a regulated pharma/biotech environment, following defined processes and controlsEscalating effectively while owning issues end‐to‐end until resolutionWhat we're looking for3–5+ years' experience in a comparable IT support / digital workplace roleExperience working in pharma, biotech, or other regulated industriesStrong hands‐on experience with Level 1 support and user-facing service deliveryExperience with IAM platforms (Okta ideal, IAM experience required)Solid experience using ServiceNow for incident and request managementComfortable supporting hybrid workforces (remote & on‐site)Super proactive, organised, reliable, and responsive — with a genuine desire to helpFluent in English and Flemish is essentialRelevant certifications such as ITIL, PMP, CISSP, or cloud certifications are a plusWhy joinWork in a mission‐driven pharma/biotech environmentBe part of a supportive, fast‐moving IT teamA role where service mindset, ownership, and urgency are truly valuedReal impact on how people work every dayWe are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.