JOB TITLE: HelpdeskDURATION: 16/06/2026 – 15/07/2027LOCATION: Antwerp, Belgium (On-site)LANGUGAE: DUTCHJOB DESCRIPTION:Within Digipolis Antwerp, the digital workplace is being further developed and secured as part of the strategic program Secure Workplace 2.0. This project aims to elevate the security, stability, and maturity of the workplace environment.To allow internal experts to focus maximally on this transformation, temporary external support is being sought for the daily RUN operations of Team Workplace.Purpose of the role: As an external employee, you will be part of Team Workplace and support the operational functioning of the digital workplace. You will help ensure continuity, stability, and high-quality service delivery to end users and internal stakeholders.ResponsibilitiesYou will undertake (a selection of) the following tasks:Second-line and/or third-line support for end users and the service deskManagement and follow-up of workplace components within the Microsoft ecosystemSupport with device management (Intune) and policy managementIncident and problem follow-up within the workplace domainContributing to stability, documentation, and knowledge sharingActively collaborating with internal team members and stakeholdersCompetenciesAbility to work independently within an operational environmentProactive attitude and taking ownershipStrong communication skillsTeam-oriented and quickly deployable/integrable into existing operationsAbility to contribute ideas for optimizations within RUN operationsStimulating knowledge sharing and improving documentationFlexibility in task assignment depending on team needsPractical DeploymentDeployment of 2 FTEs within the Workplace TeamFocus on structural support during the duration of the projectStart as soon as possible, with long-term commitment (at least until the end of 2026, possibly extended)Collaboration and DirectionWorks under the functional direction of DigipolisClose collaboration with the Service Delivery Manager and the Workplace TeamDaily coordination of priorities and tasks within the team