Overview
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Program Management, Advisors & Consulting Service Advisors & Consulting Services
The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization. Roles and Responsibilities and opportunities for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience.
Responsibilities
* You will perform as a senior delivery leader responsible for shaping, leading, and governing complex, technology‑enabled programs that drive measurable client value.
* Your role goes beyond execution to define delivery strategy, operating models, and value realization approaches, while acting as a trusted advisor to senior client stakeholders.
* You will be leading large, multiteam programs, often across product, engineering, and business domains, ensuring alignment between client strategy, technical execution, and business outcomes.
* In addition to delivery ownership, you play a key part in mentoring senior consultants, strengthening delivery capabilities, and contributing to account growth and firm IP.
* Technical program management experience is required, including leadership of software or product delivery initiatives in complex client environments.
Client Impact
* Own successful delivery of large-scale, complex technical programs across multiple teams and stakeholders
* Shape and drive value realization, ensuring programs deliver measurable business outcomes
* Align delivery strategy with client business objectives, technology roadmaps, and operating models
* Act as a trusted advisor to senior client leadership on delivery, product, and technology topics
* Proactively identify opportunities to expand scope, deepen client relationships, and support account growth
* Represent Mastercard through delivery excellence, credibility, and thought leadership
Team Collaboration & Culture
* Internal & Delivery Team Leadership — Build, lead, and sustain high-performing, multi-disciplinary delivery teams; mentor and develop other consultants; set delivery standards, best practices, and governance models; encourage accountability and continuous improvement.
* Cross-Functional Collaboration — Partner with product, engineering, design, and business teams; align internal stakeholders around delivery strategy, priorities, and dependencies; influence senior internal leaders without direct authority.
* Capability & Firm Contribution — Contribute to development of delivery playbooks, frameworks, and intellectual property; support onboarding and upskilling of delivery talent; model Mastercard’s consulting and delivery culture.
Qualifications
* Basic Qualifications
o Undergraduate degree
o Ability to communicate effectively in English and the local office language (if applicable)
o Exposure to financial institutions or consultancy firms
o Extensive experience delivering complex IT/software development projects or programs with high degree of autonomy
o Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP) or equivalent
o Capability to manage projects that span multiple teams and integrations
o Experience coaching and managing teams across multiple projects and/or engagements with third parties
o Experience managing key client relationships
o In-depth knowledge of agile methodologies and their application
o Knowledge of business KPIs, financials, and organizational leadership
o Ability to provide perspective on industry and marketplace
o Excellent communication and leadership skills
o Strong problem-solving and decision-making abilities
o Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
o Proficiency in the Microsoft Office suite, including Project and data visualization tools (Power BI, Tableau)
o Eligibility to work in the country where you are applying, and travel visas as required by travel needs
Preferred Qualifications
* Experience leading development and implementation of solutions and measuring impact on clients' business
* Knowledge of modern project management tools
* Exposure to payments, financial services, retail banking, or merchant environments
* Experience generating new knowledge or creating innovative solutions for a firm
* MBA or master’s degree with relevant specialization
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.
#J-18808-Ljbffr