Business Analyst – Digital Channels
Overview
We are looking for a Business Analyst to support the evolution and optimization of customer-facing digital platforms, including a mobile application and website. The role focuses on translating business needs into functional solutions while ensuring alignment between business stakeholders, project teams, developers, and external partners.
Key Responsibilities
* Gather and analyze business requirements from strategic roadmaps, enhancement requests, and market trends.
* Facilitate workshops and requirements sessions with stakeholders.
* Translate business needs into clear functional specifications and user stories.
* Design functional mock-ups and wireframes and challenge UX/UI proposals.
* Produce or validate functional analyses provided by external suppliers.
* Ensure consistency and alignment across digital solutions and systems.
* Collaborate with project and development teams on backlog management, prioritization, and requirements clarification.
* Participate in sprint reviews and validate delivered functionalities.
* Develop test plans and functional test scenarios to ensure solution quality.
* Maintain and organize functional documentation and project deliverables.
Required Skills & Experience
* Proven experience as a Business Analyst in digital or customer-facing projects.
* Strong knowledge of business process analysis and requirements management.
* Experience with digital projects, websites, mobile applications, or customer portals.
* Understanding of user journeys, customer experience, and UX/UI principles.
* Experience working in Agile environments and collaborating with development teams.
* Strong documentation, testing, and stakeholder management skills.
Profile
* Analytical and solution-oriented mindset.
* Strong communication and facilitation skills.
* Ability to bridge business and technical teams.
* Detail-oriented with a focus on quality and continuous improvement.
* Collaborative and proactive approach.
Languages
* Native-level French.
* Good working knowledge of English.
Work Environment
* Hybrid working model.
* Location: Namur, Belgium.