Service Desk – 1st and 2nd line
We’re looking for 2 proactive, service‑driven Service desk Specialist to join a fast‑moving pharma/biotech environment where technology directly supports critical scientific and business work.
This is a hands‑on role with a strong Level 1 or Level 2 support focus, supporting both remote and on‑site employees, and working closely with enterprise platforms such as IAM, ServiceNow, and collaboration tools.
If you’re someone who thrives on solving problems quickly, helping people with urgency, and keeping services running smoothly in a regulated environment, we’d love to hear from you.
What you’ll be doing
* Providing first‑line (Level 1) or second line (level 2) IT support as a core part of your role
* Supporting remote and on‑site users across standard digital workplace tooling
* Handling incidents, requests, and user issues via ServiceNow
* Supporting identity and access management (IAM) activities (Okta experience highly desirable)
* Working in a regulated pharma/biotech environment, following defined processes and controls
* Escalating effectively while owning issues end‑to‑end until resolution
What we’re looking for
* 3–5+ years’ experience in a comparable IT support / digital workplace role
* Experience working in pharma, biotech, or other regulated industries
* Strong hands‑on experience with Level 1 support and user-facing service delivery
* Experience with IAM platforms (Okta ideal, IAM experience required)
* Solid experience using ServiceNow for incident and request management
* Comfortable supporting hybrid workforces (remote & on‑site)
* Super proactive, organised, reliable, and responsive — with a genuine desire to help
* Fluent in English and Flemish is essential
* Relevant certifications such as ITIL, PMP, CISSP, or cloud certifications are a plus
Why join
* Work in a mission‑driven pharma/biotech environment
* Be part of a supportive, fast‑moving IT team
* A role where service mindset, ownership, and urgency are truly valued
* Real impact on how people work every day
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.