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ABAKUS IT-SOLUTIONS
, we are looking for an experienced
IT Service Delivery Manager
to support our clients in delivering high-quality services to strategic stakeholders. You will play a key role in ensuring operational excellence, service continuity, and customer satisfaction within complex and demanding environments.
Your Responsibilities
As a Service Delivery Manager, you act as the central point of contact between business and IT operations:
Ensure the delivery of services in line with agreed Service Level Agreements (SLAs) and monitor key performance indicators (KPIs) such as quality and performance
Act as the primary interface for clients, building strong and long-term relationships through regular service reviews and proactive expectation management
Coordinate closely with internal teams and external partners to guarantee seamless service delivery and efficient escalation handling
Implement and maintain strong governance frameworks, acting as the link between business stakeholders, project ("build") teams, and operations
Analyze incidents and operational data to identify trends, bottlenecks, and opportunities for continuous improvement
Produce and present regular reports on service quality and operational performance to both clients and internal leadership
Your Profile
Minimum of 6 years of experience in IT Service Delivery Management
Solid experience with ITIL processes (ITIL v3 or v4 certification is a strong asset)
Good knowledge of project management methodologies such as PRINCE2
Proven ability to manage stakeholders at multiple levels, including clients and external vendors
Affinity with IT infrastructure, particularly networking environments
Strong organizational and planning skills, with the ability to prioritize and maintain a global overview
Excellent communication, negotiation, and relationship-building skills
Analytical mindset with the ability to work with large datasets and identify xphnsxz structural issues
Team-oriented leader who encourages collaboration and continuous feedback
Languages
Professional proficiency in Dutch, French, and English
What We Offer
Opportunity to work with strategic clients in complex and high-impact environments
A key role with visibility across business, operations, and leadership
Long-term missions within a structured and evolving ecosystem
Flexible hybrid working model
A collaborative and expert-driven culture within ABAKUS IT-SOLUTIONS
Working conditions: The role can be based in company premises or customer sites, with remote activities sometimes possible.
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