Overview & Responsibilities
Under the direction of the Field Service Manager, the Field Service Project Manager provides after‑sales service, coordinating the administrative, contractual, technical and commercial aspects of field service projects from inquiry to final billing and collection. The role produces service income for Elliott Company and manages multidisciplinary projects that involve multiple products, departments, and sometimes non‑Elliott equipment. The project manager may directly supervise and provide project management on the customer’s site for installation, commissioning, overhaul, re‑rating or modifications, and troubleshooting of Elliott and OEM equipment to meet the Field Service Project Manager’s standards. The incumbent must possess engineering knowledge to direct projects from quote to commissioning, ensuring execution within budget.
Background / Experience
* Requires a Bachelor’s degree in Mechanical Engineering or a related field.
* Ten to fifteen years of field service project management experience, or an equivalent combination of education and experience in steam turbines, process compressors, steam turbine generators, and auxiliary equipment; knowledge of industry standards.
* Thermodynamic aptitude and mechanical aptitude for rotating machinery, plus some system controls knowledge.
* Ability to read and understand technical drawings, blueprints, layouts and schedules, and to write technical reports and work method statements.
* Familiarity with Elliott product lines and other manufacturers’ lines.
* Experience handling contractual, commercial and administrative aspects of field jobs in the turbomachinery industry in an international environment.
* Supervisory experience directing teams of 50 or more engineers, representatives and labour on projects.
* Organized, self‑motivated, flexible, with strong communication skills (verbal & written) and proficiency in English.
* Computer skills: MS Project, Lotus Notes and general MS Office suite.
* Presentation and sales skills with a field‑oriented background.
* Travel requirements: approximately 50% of the role.
Specific Job Responsibilities / Competencies
* Perform all commercial, contractual and administrative aspects of projects involving both Elliott and non‑Elliott equipment.
* Review project inquiries and coordinate with Sales, Field Service and other departments concerned.
* Conduct site surveys as required for technical and commercial proposals.
* Prepare and issue technical proposals, including scope of work, project plan and manpower plan for Field Service projects.
* Collect cost data (man‑hours, materials, equipment) needed for the project to enable the Sales team to make a commercial proposal.
* Provide technical support to Sales representatives in presenting proposals to customers.
* Participate actively in necessary meetings, including site surveys with customers during project implementation.
* Prepare risk assessments and rigging studies for projects.
* Conduct internal order coordination meetings with all stakeholders.
* Mobilize labour and material resources, supervise, coordinate and schedule subcontractors for both major and minor projects.
* Initiate project order entry and issue purchase orders internally and externally.
* Track extras (working time, material, etc.).
* Manage projects within planned man‑hours and financial budgets.
* Initiate order amendment requests.
* Make courtesy calls to check inventories, promote parts sales, inspect new shipments and sell service in conjunction with service sales engineers.
* Report to the Field Service Manager regularly on work performed, quality, performance, equipment problems and customer feedback.
* Contribute new ideas to improve product design, service offerings and eliminate recurring issues.
* Assist in rotating equipment training programmes.
* Support all department activities as directed by Field Service Operations management.
* Investigate complex rotating equipment troubles and take corrective actions.
* Resolve liability issues in failure claims and validate customer claims.
* Initiate actions to prevent nonconformities related to product, process and quality system.
* Plan proactively to avoid delays and reduce losses.
* Make critical decisions involving upper management when necessary.
* Perform work in line with ISO9001 Quality System.
* Establish quality and documentation requirements for projects.
* Debrief the team upon completion, capture lessons learned, and initiate continuous improvement actions.
* Direct invoicing on progress payment orders by monitoring order progress against contractual milestones.
* Assist in collecting monies owed when necessary.
* Attend project close‑out or lessons‑learned meetings with customers.
* Perform self‑assessment of all assignments to establish improvements related to product, process or quality system.
* Keep Aftermarket Sales personnel informed on immediate and future sales potential.
* Promote customer goodwill through effective communication and cooperation with customer personnel.
* Handle warranty logs and complete required service reports promptly and comprehensively.
Equal Employment Opportunity
Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, veteran status or any other characteristic. Ebara Elliott Energy follows all regulations as outlined by the Consolidation of Labor Laws regarding tax, separations, benefits, vacation, salary, social and health insurance.
#J-18808-Ljbffr