Job description
You will join a dynamic and fast paced manufacturing environment based in Herentals, where ownership, accuracy and the ability to prioritize are key to success. As a Customer Operations Coordinator, you will play a central role in ensuring smooth communication and coordination between customers, logistics partners and internal departments such as production, planning and sales.
Key Responsibilities
* Act as a daily point of contact for customers, internal departments and logistics partners
* Process customer orders accurately in SAP
* Monitor and follow up deliveries, collections and transportation activities
* Ensure the correct administrative processing of orders and shipping documentation
* Coordinate with transport companies regarding deliveries, documentation and timelines
* Handle customer complaints, issues and deviations in a professional and transparent manner
* Align customer orders with production, planning and sales teams
* Provide administrative support related to invoicing and credit notes
* Contribute to the smooth flow of customer service and logistics operations
* Maintain accurate records and ensure data quality within the system
Requirements
We are looking for a proactive and well organized professional who enjoys working in an operational environment and can easily switch between different priorities.
Requirements
* Bachelor's degree or equivalent through experience
* Experience in customer service, order management, logistics coordination or supply chain support is a strong asset
* Customer oriented mindset with strong problem solving skills
* Excellent organizational skills and strong attention to detail
* Professional communication skills in Dutch, French and English, both written and spoken
* Good knowledge of Microsoft Office applications
* Experience with SAP is mandatory
* Ability to work under pressure and manage priorities during busy periods
* Team player with a hands on mentality and a strong sense of ownership
* Flexible, adaptable and open to change
* Strong administrative and coordination skills