Vos missions
Great assignments await you with our key account clients in rich and varied environments
We are looking for a SENIOR Business Analyst to reinforce the Fraud Cluster in the tribe "Customer servicing and efficiency". Next to being a Senior Analyst, the BA must also have a good knowledge of Agile ideation / refinement (EPIC/OPUS) and preferably understands the context of fraud prevention and detection in the bank.
The BA will join the Fraud Cluster, which provides tools to fight fraud and coordinates the bank-wide strategy against fraud. The Fraud Cluster is situated inside the tribe "Customer Servicing and Efficiency”, which aims to facilitate the Contact Strategy of the Bank by providing solutions to support remote contact interactions, by automating processes and also by delivering Fraud prevention tools and solutions.
Next to the business analysis activities, we expect the BA to be able to lead some end-to-end features and opuses (Opus owner, feature owner). The BA will master Agile ideation and refinement techniques. Together with other squad colleagues and contributors, the business analyst elaborates on the solution:
1. In line with the priorities and scope set by the (cluster) product owners, the BA leads the business analysis (Feature owner/Opus owner). He participates the functional analysis when required. He/She takes the necessary steps to ease business needs collection, liaise and coordinates contributors and stakeholders during 'ideation and refinement' phase until the Opus/Feature is mature. He/she helps the business expressing their needs, challenges them (efficiency, future-oriented solutions, strategic fit) and documents them.
2. The BA ensures regular, unambiguous communication to business stakeholders and contributors. He gets validation of the collected requirements (O.a. use of mock-ups, visuals..) and makes sure the 'customer experience aspects' are duly covered.
3. The BA helps translating the business/client needs in requirements towards the building of target solution(s). He challenges (where required) to progress towards efficient solutions. He/she documents the business needs in such a way other squad members can progress autonomously. He/she liaises with other contributors when required.
4. He /she prepares and participates to the end-to-end testing of new functionalities to deliver maximal quality, reports on progress, defects, risks...
5. He/she helps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management) and by monitoring at go live.
6. Identifies, communicates, and manages the constraints, impediments, risk(s) and issues to keep progress on-track and shares transparently.
You have the following skills
Language requirementsDutch
7. Strong written and spoken communication skills
French
8. Strong written and spoken communication skills
English
9. Strong written and spoken communication skills
Education
10. Master or equivalent by experience
Certification Travel Required experience / knowledge
11. At least 6 years of relevant experience in a Business Analysis role. Experience with Agile ideation and refinement techniques. Experience with Opus ownership role.
Knowledge of 'Fraud prevention and detection activities in the banking sector' is a differentiating factor.
Technical experienceMandatory
12. Expertise in MS Office (specifically with graphs and visualisations of data)
13. Contribution to testing activities
14. Functional analysis and understanding of technical functionalities
Preferable
15. Functional and Technical understanding
Business experienceMandatory
16. Excellent business analytic skills (> 6 years relevant experience)
17. Project management experience (OPUS and feature ownership, refinement and ideation techniques)
Preferable
18. Knowledge of fraud detection and prevention activities in the bank sector
Soft skills
19. Analytical mind – conceptual thinking, curious, efficiency oriented.
20. Ownership and autonomy
21. Team player
22. Customer centric, great stakeholder management, good communication skills
23. Structured
24. Problem-solver
25. Open to change and ability to integrate change in the roadmap
Votre profil
26. You have at least 5 years of professional experiences in IT
27. If you are at least fluent in FR/ENG or NL/ENG it’s best
28. You’re eager to learn, motivated and curious
29. Let’s have a chat !
Advantages
30. Hospitalization insurance (partner/children incl.)
31. Group insurance
32. Dental insurance (partner/children included)
33. 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
34. 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
35. Representation fee net per month.
36. Internet fee of € 40 per month.
37. Daily fee of 5.50€ net /day provided.
38. Subscription GSM unlimited calls for Belgium (ITS subscription)
39. Training plan (e-learning - certification at ITS charge)
Extra advantages:
40. Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
41. Regular follow-up (every 3 to 6months depending on your needs/will)
42. Regular teambuilding to meet-up and have fun (every 3 months more or less)
43. Flexibility and trust
44. Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
45. Co-optation system because sharing is caring!
Processus de recrutement
46. 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
47. Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
48. Package proposal so we all agree beforehand.
49. Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!