* Providing first-line technical support to customers via phone and written communication
* Analysing customer questions and resolving issues in cooperation with internal departments
* Ensuring accurate documentation and follow-up of customer cases
* Supporting and, over time, delivering technical training to internal colleagues and B2B customers
* Visiting customers on-site when remote technical assistance is not sufficient
* Handling the administrative follow-up of claims and service cases
* Is fluent in English and German (knowledge of French and/orDutch is anasset)
* Has a strong customer-oriented mindset and focuses on service quality
* Shows interest in technical products and is eager to learn
* Is comfortable working with Microsoft Office
* Has an analytical and problem-solving approach
* Can work autonomously while collaborating effectively within a team
* A varied role within an international and growing organisation
* Comprehensive onboarding, training and continuous coaching
* A competitive salary package aligned with experience and potential
* Additional benefits such as group and hospitalisation insurance
* A 39-hour work week with flexible working hours and additional ADV days
* Possibility to work from home one day per week after the onboarding period
* Strong focus on work-life balance, wellbeing and team spirit
* Regular team activities and informal company events