IT Support EngineerBrussels (On-site)💫 HIGHLIGHTSLocation: BrusselsFreelance contractStart: ASAPLong-term assignment (6 months with possible extension)Full-timeMinimum 4 days per week on-siteModern enterprise IT environmentBilingual environment (Dutch/French)🎯 YOUR ROLEAs an IT Support Engineer, you will be the first point of contact for end users and provide high-quality IT support within a professional organization.You will handle incidents and service requests, support users with hardware and software issues, and collaborate closely with various IT teams to continuously improve the user experience.📌 WHAT YOU'LL DOInstall, configure and maintain hardware and softwareProvide support for end-user IT issues and requestsManage service requests and access management activitiesLog, track and resolve tickets following ITIL best practicesSupport mobile devices, printers and workplace technologiesIdentify recurring issues and contribute to service improvements🫵 YOUR PROFILEMust-havesMinimum 4 years of experience in IT Support or Service Desk environmentsExperience with Windows, Microsoft 365, Active Directory and IntuneKnowledge of ITSM processes and ITIL practicesBasic networking knowledge (Wi-Fi, VLANs)Experience supporting iOS and Android devicesProfessional proficiency in Dutch and FrenchGood command of EnglishNice-to-havesExperience with Cisco environmentsKnowledge of printer management solutionsExperience in enterprise environments🎁 WHAT'S IN IT FOR YOU?Long-term freelance opportunity with extension potentialModern and dynamic IT environmentCollaborative and experienced teamDiverse support and infrastructure-related responsibilitiesHigh level of autonomy and end-user interaction📩 INTERESTED?Are you an experienced IT Support Engineer with a passion for customer service and workplace technology?Apply today!