We are seeking a Customer Success & Go-To-Market Lead to drive adoption of AI among law firms, patent investors, and corporate IP teams.
This role sits at the intersection of:
You will work directly with the leadership team to:
* onboard early customers
* gather product feedback
* convert pilots into revenue
* help shape the product roadmap
This is a foundational role in launching AI to market.
Key Responsibilities
1. Customer Success Leadership
Act as the primary customer-facing lead for AI.
Responsibilities include:
* Onboard law firms and early customers
* Guide customers through product workflows
* Ensure customers successfully use the platform
* Translate customer needs into product improvements
Pilot Customer Management
Responsibilities include:
* Identify and recruit pilot customers
* Structure pilot programs with clear objectives
* Coordinate product access and onboarding
* Collect structured feedback from customers
* Convert pilots into paid engagements
* Work with leadership to define and execute AI’s GTM strategy.
* Identify early adopter segments
* Build customer waitlists and beta programs
* Support sales conversations and product demos
Continuously gather insights from the market.
Market Insight Gathering
Responsibilities include:
* Conduct structured customer interviews
* Track competing products and workflows
5. Revenue & Expansion
Support growth and monetization of AI.
Responsibilities include:
* Convert pilots into subscription or usage contracts
* Work closely with consulting teams to drive follow‑on engagements
* Support expansion within customer organizations
Ideal Candidate Profile
We are looking for a customer‑oriented leader who understands enterprise software and professional services environments.
You may come from:
* legal technology
* AI product companies
Required Qualifications
* 6–12+ years of experience in:
o legal tech
o product GTM
* Proven experience managing enterprise customers
* Strong communication and relationship‑building skills
* Experience running pilot programs and product rollouts
* Ability to translate customer problems into product feedback
* Strong problem‑solving and analytical mindset
Preferred Qualifications
Experience in one or more of the following areas:
* legal technology
* patent analytics
Key Traits for Success
* highly customer‑centric
* comfortable in early‑stage product environments
* entrepreneurial and self‑driven
* able to translate complex technology into customer value
* capable of working with both technical and business teams
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