Overview
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As a Client-Facing Technical Support Representative, you will foster strong client relationships, ensuring a consistently outstanding experience. Acting as a knowledgeable representative of CIO Technical Operations, you’ll demonstrate a deep understanding of its services across both the CIO and Kyndryl organizations. You’ll also coordinate seamlessly between on-site and remote technical teams to ensure smooth collaboration and integration across all support functions.
Your natural enthusiasm, proactive mindset, and strong customer-facing skills will help build trust and rapport with stakeholders. You’ll lead technical discussions, mentor teams, and promote a culture of self-learning and continuous improvement.
This is a global role, offering the opportunity to collaborate with professional engineers worldwide to deliver a consistent and positive experience for all Kyndryl employees.
Responsibilities
* Manage and coordinate with multiple Kyndryl stakeholders and cross functional teams
* Consistently deliver with excellence with a focus on the white-glove client experience
* Provide hands-on support for: Service management (incident, request, and problem resolution), Asset lifecycle management (allocation, de-allocation, tracking, deployment, decommissioning), Printer and peripheral support, Audio/Video systems (meeting rooms, events, executive briefings)
* Develop and recommend approaches to address current problems and issues
* Work with senior management/support teams to identify and resolve technical problems as they arise
* Anticipate future problems and issues and communicate effective mitigation plans
* Translate technical issues into actionable steps and communicate complex issues in client-friendly language
* Become a go-to technical expert for Kyndryl
* Build CIO support relationships to encompass secondary support to enhance your options
* Keep yourself updated with new technologies and offerings from CIO for Kyndryls
Your Future at Kyndryl
Every position at Kyndryl offers a path to grow your career. We provide opportunities including hands-on experience, learning opportunities, and the chance to certify in major platforms. Whether you want to broaden your knowledge base or specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience. You also have a growth mindset and are keen to drive your personal and professional development. You are customer-focused and prioritize customer success. You’re open and inclusive, collaborating effectively with others.
Required Skills and Experience
* Graduate / Diploma in Electronics or Computer Science
* IT certification such as Microsoft Azure Fundamentals / RHCE / CCNA / ITIL is a plus
* Proficiency in spoken & written English and Portuguese
* Spanish language is a plus
* Strong customer-facing/handling skills with a positive servant-leadership demeanor in all communications
* Asset Management Expertise: proficiency in asset tagging, verification, and inventory management
* Technical Aptitude: Experience with installation, configuration, and troubleshooting of hardware and software (macOS and Windows)
* Analytical Skills: ability to analyze system data, audit findings, and usage trends, converting them into actionable insights
* Availability to work on-site (100%) in Hortolândia/SP or São Paulo/SP
Being You
The Kyn in Kyndryl means kinship, representing the strong bonds we have with each other, our customers, and our communities. We foster an inclusive environment where everyone can belong. If you don’t meet every requirement, we encourage you to apply. We value growth and look forward to what you can bring to the team.
What You Can Expect
Your career with us is an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports well-being and growth. Our Be Well programs support financial, mental, physical, and social health. From day one, you’ll engage in meaningful work that powers the systems our customers rely on daily. You’ll receive guidance, development goals, ongoing feedback, and access to learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. You’ll be part of a culture that values empathy, continuous learning, and shared success.
We’re here to champion your journey. Ready to make an impact? Join us and help shape what’s next.
Get Referred
If you know someone who works at Kyndryl, in the application process select “Employee Referral” and enter your contact’s Kyndryl email address.
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