GENERAL SUMMARY
As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship
.
Founded more than 30 years ago, EMS offers valuable solutions in the fields o
* f:
Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologi
* es.Urology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product ran
* ge.Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditio
ns.
Respect, Excellence and Client orientation are EMS’ core val
ues.
Quality is part of EMS’ DNA, it is engraved in EMS’ Mis
sion.
Happy and healthy patients, successful clinicians and passionate partners, this is EMS’ mission. EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. We are committed to fostering knowledge and skills by training and educating healthcare professionals, partners and emplo
yment.
KEEP IT
SIMPLE
“It takes profound knowledge to do things in a simple manner”. This quote from A.R.J. Turgot is one of the pillars of EMS’ values and drives our
* spirit.
Keep i
* t simple.Strong ability to present complex solutions in clear, simp
* le terms.Be
compliant
As part of the opening and development of our activity, we are seeking a Senior Service & Support Technician who will be responsible for the complete management of technical support for medical equipment in their territory. This role offers high autonomy and key role in the local establishment of th
e activity.
TASKS & RES
PONSIBILITIES
Technical Support a
* nd Maintenance
Ensure installation, maintenance, and troubleshooting of m
* edical devices.Diagnose issues and carry out necessary repairs on
* the equipment.Ensure the performance and compliance of devices according to quality and regul
atory standars.
Client Relat
* ion and Support
Provide technical support to users (clinics, pract
* ices, hospitals).Train users on the use and maintenance
* of the equipment.Respond to technical inquiries and ensure quick and profe
ssional follow-up
Client Rel
* ations and SupportProvide technical support to users (clinics, prac
* tices, hospitals).Respond to technical inquiries and ensure quick and profe
ssional follow-up.
A
* ctivity DevelopmentContribute to the setup and organization of the technical service in the ope
* ning of the office.Ensure autonomous management of technical activitie
* s in the territory.Identify client needs and contribute to improvi
ng user experience.
EDUCATIO
* N & PERSONAL SKILLS
Technical education (electronics, biomedical, mec
* hanical, or equivalent).Experience (5-10 years experiences) in technical equipment mainten
* ance in medical devices.Customer service mindset and excelle
* nt communication skills.Autonomy, sense of responsibility, and
* entrepreneurial spirit.Ability to handle multiple inter
* ventions and priorities.Good command of IT tool
* s and technical r
* eports.Native PortugueseFlu
ent Engl
* ish - mandatory
* POSITION
Location: São PauloNeed to travel: – In nee
* d only locally upon reques
* tsProbation Peri
od: 3 monthsOccupation: 100%