Are you customer-focused, proactive, and ready to be the first point of contact for our clients?
At TVH, we're looking for a Customer Care Advisor who delivers fast, personal, and high-quality service that makes customers feel supported, valued, and understood. With your problem-solving mindset and customer-first attitude, you help us create long-term partnerships and memorable customer experiences.
Your role and responsibilities
As a Customer Care Advisor, you'll:
* Be the first line of support for customer questions, requests, and complaints via multiple channels.
* Take ownership of a defined set of customers, ensuring they always receive timely and adequate support.
* Process customer data and documentation accurately in our systems (e.g. import/export).
* Spot growth opportunities and share insights with sales colleagues to support account planning.
* Guide customers in using our eCommerce platform effectively and autonomously.
* Represent TVH at fairs and events, strengthening customer relationships and showcasing our product portfolio.
* Proactively sell or cross-sell based on your product knowledge, and involve specialized colleagues when needed.
* Contribute ideas to improve processes, tools, and the way we work together.
* Support colleagues by sharing your knowledge and insights.
How to succeed / Your profile
* You're a strong communicator with a customer-first mindset.
* You're solution-driven, persistent, and proactive.
* You can organize your work, set priorities, and handle multiple requests at once.
* You're a true team player, open to collaboration and knowledge sharing.
* You have good language skills (Dutch required, English/French a plus).
* Previous customer care experience is an advantage, but not a must — your attitude is key.
What's in it for you?
* A competitive salary with benefits tailored to your needs.
* A healthy work-life balance with a hybrid schedule.
* An encouraging, supportive team with an infectious "We Are One" can-do mentality.
* A people-centric culture where your well-being (fitness & mental health) truly matter.
* Opportunities for professional growth, with access to LinkedIn Learning, in-house and external training, and clear career pathways.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center of everything we do. We value clarity, mutual respect, kindness, and open communication. Our colleagues are down-to-earth, easy to connect with, and always open to new ideas.
About TVH
TVH is a worldwide specialist in parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. With over 60 years of expertise and a strong drive for innovation, we've grown into an international market leader — and we're not stopping anytime soon.