OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide.
Operating across 5 continents and more than 130 countries, we support over 500,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.
About the Role
We are looking for a Traveler Support Specialist (French & English) who brings a true service mindset shaped by high-end hospitality or tailor-made travel environments.
This is not a traditional support role.You will act as a trusted point of contact for high-value travelers, managing complex and sensitive situations with autonomy, precision, and discretion. You will collaborate closely with internal teams to investigate issues, anticipate needs, and deliver thoughtful, high-quality solutions.
Must-Have Requirements (Non-negotiable)
* Fluent English and French (written and spoken)
* Minimum 3 years of experience in travel, hospitality, orhigh-end customer service environments and related industries
* Full flexibility to work shifts, including weekends and holidays
Nice to Have
* Strong knowledge of tourist destinations
* Experience using tools such as Zendesk, Intercom, or Freshdesk
* Experience working in international, cross-functional environments
* Fluency in a third language
What We Offer
* Full time independent contract
* Fully remote work environment
* A truly international and collaborative team
* Professional growth in a fast-evolving, tech-driven company
Compensation
R$6,000 to R$10,000 per month, depending on experience.
Who Is This Role For ?
This role is ideal for professionals coming from luxury hospitality, concierge, or tailor-made travel, who are looking to transition into a tech-enabled, international environment without compromising on service excellence. If you are driven by high standards, ownership, and delivering exceptional experiences, we would love to hear from you.
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