* Fluent English;
* Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager;
* Process and project management, governance, and service management training and/ or certification desirable;
* International project experience and/ or consulting experience;
* Applying strategic, analytical, and sustainable thinking and problem-solving capabilities;
* Ability to carry out tasks independently in non-standardized (ever-changing) work situations;
* Effective communication and relationship building skills;
* Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable.
* Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements;
* Support the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure;
* Support the set-up of Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups;
* Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries;
* Execute service design jointly with Service Managers according to business requirements and service design guidelines;
* Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options;
* Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management;
* Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market;
* Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.