PpAt bABAKUS IT-SOLUTIONS /b, we are looking for an experienced bIT Service Delivery Manager /b to support our clients in delivering high-quality services to strategic stakeholders. You will play a key role in ensuring operational excellence, service continuity, and customer satisfaction within complex and demanding environments. /p h3Your Responsibilities /h3 pAs a Service Delivery Manager, you act as the central point of contact between business and IT operations: /p ul liEnsure the delivery of services in line with agreed Service Level Agreements (SLAs) and monitor key performance indicators (KPIs) such as quality and performance /li liAct as the primary interface for clients, building strong and long-term relationships through regular service reviews and proactive expectation management /li liCoordinate closely with internal teams and external partners to guarantee seamless service delivery and efficient escalation handling /li liImplement and maintain strong governance frameworks, acting as the link between business stakeholders, project ("build") teams, and operations /li liAnalyze incidents and operational data to identify trends, bottlenecks, and opportunities for continuous improvement /li liProduce and present regular reports on service quality and operational performance to both clients and internal leadership /li /ul h3Your Profile /h3 ul liMinimum of 6 years of experience in IT Service Delivery Management /li liSolid experience with ITIL processes (ITIL v3 or v4 certification is a strong asset) /li liGood knowledge of project management methodologies such as PRINCE2 /li liProven ability to manage stakeholders at multiple levels, including clients and external vendors /li liAffinity with IT infrastructure, particularly networking environments /li liStrong organizational and planning skills, with the ability to prioritize and maintain a global overview /li liExcellent communication, negotiation, and relationship-building skills /li liAnalytical mindset with the ability to work with large datasets and identify structural issues /li liTeam-oriented leader who encourages collaboration and continuous feedback /li /ul h3Languages /h3 ul liProfessional proficiency in Dutch, French, and English /li /ul h3What We Offer /h3 ul liOpportunity to work with strategic clients in complex and high-impact environments /li liA key role with visibility across business, operations, and leadership /li liLong-term missions within a structured and evolving ecosystem /li liFlexible hybrid working model /li liA collaborative and expert-driven culture within ABAKUS IT-SOLUTIONS /li /ul pWorking conditions: The role can be based in company premises or customer sites, with remote activities sometimes possible. /p /p #J-18808-Ljbffr