Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.
We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone's effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.
Fincons is looking for a
Support Manager
TASKS
-Organisation, implementation and maintenance of (IS) support.
-Coordination of support teams.
-IS Service management.
-Coordination with the project teams
-Coordination of wiki sites, collaborative sites or social networks.
-Mastering of information sites and maintenance of the unit's knowledge base.
-Follow-up of service quality in the context of incident, problem and impediment management.
-Management and follow-up of user requests.
-Guidance regarding the use of information systems.
-Management of incidents related to information systems.
-Experienced in Access Management
-Conception and organisation of user documentation for information systems.
-Conception and management of IS and ICT trainings.
-Participation in user, service and project meetings.
-Elaboration and implementation of relevant support processes.
-User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail.
REQUIREMENTS
-At least 3 years of specific expertise with Microsoft Office Suite.
-Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications.
-Good IT skills.
-Work experience with SAP, and Oracle is a plus
English (B2) required
Office:
Brussels
modality of work:
hybrid – 2 days per week on-site
Our personnel search is addressed to candidates of all genders.
The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)