At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Operations, Quality Control and Governance Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Responsibilities
* Review business processes and company policies to help improve workflow.
* Work with managers to review workflows and departmental tasks based on company needs.
* Collaborate with Claims teams to help find ways to create efficient processes that will generate value for our services.
* Deliver a monthly management report on projects, analyzing deadlines, financial gains, and quality.
* Create methodologies for calculating project savings.
* Oversee the claims process from initiation to resolution, ensuring timely and accurate claim handling.
* Develop and implement claims management strategies to improve efficiency and effectiveness.
* Analyze claims data to identify trends and areas for improvement, providing actionable insights to senior leadership.
* Ensure compliance with all relevant regulations and internal policies, conducting audits and implementing corrective actions as necessary.
Qualifications
* Bachelor’s Degree in Engineering, Information Technology, Business Administration, or related fields.
* Proven work experience as an Operations Manager, Production Manager, or in a similar role.
* Solid experience with Lean Six Sigma.
* In-depth knowledge of process improvement, organizational efficiency, and quality control.
* Experience in budgeting, forecasting, and investment analysis.
* Familiarity with tools for process management and mapping, project management, workflow automation and data analysis.
* Knowledge of supply chain management, logistics, and productivity.
* Ability to motivate, develop, and manage operational teams.
* Excellent verbal and written communication skills for interacting with employees, suppliers, and senior management.
* Willingness to overcome challenges, manage crises, and make decisions under pressure.
Benefits
At AIG, our people are our greatest asset. Our Total Rewards Program offers a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area: CL - Claims
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