WHAT YOU’LL DO
* Analyze large datasets, build insights and help transform complex data into compelling stories
* Partner with your Senior Client Engagement Manager (Sr CEM) to build client‑ready materials and presentations that clearly communicate CX insights
* Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
* Manage client request backlog and data refreshes process
* Support client onboarding, engagement, and ongoing adoption of NPS Prism
* Join client meetings and assist in delivering insights, training, and tailored support
* Create and deliver training sessions and materials for clients, as needed
* Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
ABOUT YOU
Required
* At least 3 years of experience in strategy consulting, customer insights, analytics, or data‑driven, client‑facing roles
* Strong analytical and problem‑solving skills, with the ability to interpret complex data and extract meaningful insights
* Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
* Skilled at translating analysis into clear, compelling presentations using PowerPoint
* Excellent communication and collaboration skills, with a strong client‑focused and quality‑driven approach
* Passionate about customer experience, loyalty metrics (like NPS), and strategic marketing
* Thrives in fast‑paced, evolving environments – proactive, adaptable, and comfortable managing multiple priorities
* Advanced to fluent English proficiency, with excellent written and verbal communication skills – we’ll test this during the process
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