The Opportunity:
The Supervisor II, Onsite Lab Operations Support is responsible for leading and coordinating daily lab support operations within a pharmaceutical client environment. This role ensures high-quality service delivery aligned with operational objectives, client expectations, and safety and compliance standards.
Acting as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners.
1. Team Leadership & People Management
1. Lead, supervise, and develop a team of associates on-site
2. Set clear daily and weekly priorities aligned with operational and client needs
3. Monitor performance, provide regular feedback, and conduct performance reviews
4. Foster a positive, collaborative, and accountable team culture
5. Coach team members to enhance skills, engagement, and service mindset
6. Ensure proper onboarding, training, and continuous development of team members
2. Client Relationship & Service Management
7. Act as the primary point of contact for internal customers (lab managers, scientists, end users)
8. Proactivelymanageclient needs andensurehigh levelsof satisfaction
9. Lead regular service meetings and operational reviews with stakeholders
10. Ensure clear communication, alignment of priorities, and expectation management
11. Act as the interface between the client and internal Avantor support functions (HR, commercial, operations)
3. Operational Management
12. Oversee daily lab support activities, including:
13. Order and inventory management
14. Sample handling andlogistics
15. Gas cylinders, liquid tanks, and liquid nitrogen management
16. Dry ice, solvents, buffers, and consumables handling
17. Glassware washing and lab support services
18. Waste management processes
19. Ensuretimely,accurate, and efficient execution of all operational tasks
20. Plan and coordinate activities based on customer priorities and operational demand
21. Map and organize workflows to maximize efficiency and service quality
22. Maintain a hands-on approach, stepping in to support operations when needed and not hesitating to “roll up sleeves” to ensure service continuity
4. Performance Management & KPIs
23. Define, monitor, and report on key performance indicators (KPIs), such as:
24. Service level adherence (SLA compliance)
25. On-time task completion rate
26. Inventory accuracy and stock availability
27. Order processing lead times
28. Customer satisfaction (VOC, feedback)
29. Incident and deviation rates
30. Near misses and misses
31. Conduct regular performance reviews and track progress against targets
32. Use data analysis toidentifytrends, gaps, and improvement opportunities
33. Implement corrective actions and continuous performance improvements
34. Do Gemba walks regularly
5. Continuous Improvement & Problem Solving
35. Identifyinefficiencies and drive process optimization initiatives
36. Analyze operational issues and implement practical, sustainable solutions
37. Improve workflows, resource allocation, and service delivery models
38. Promote a culture of innovation and continuous improvement within the team
6. Compliance, HSE & Quality
39. Ensure adherence to site HSE policies and safe working practices
40. Maintain a compliant work environment in line with client and regulatory expectations
41. Support audits and inspections;ensure readiness at all times
42. Contribute to deviation management and corrective/preventive actions (CAPA) whenrequired
43. Ensure proper implementation and use of Standard Operating Procedures (SOPs)
Qualifications & Experience
44. Bachelor’s degree in a scientific field or equivalent experience
45. Minimum 3 years of experience in team management / people leadership
46. Experience in a laboratory, pharmaceutical, or regulated environment is strongly preferred
47. Previousexperience in onsite support operations or lab services preferred
Skills & Competencies: Leadership & Behavioral
48. Strong leadership and team management capabilities
49. Coaching mindset with ability to develop people
50. Customer-focused with a strong service orientation
51. Proactive, structured, and solution-oriented
52. High levelof accountability and ownership
53. Flexible and adaptable in a dynamic environment
Technical & Functional
54. Strong problem-solving and analytical skills
55. Experience with operational performance tracking and reporting
56. Knowledge of HSE practices in a lab environment
57. Working knowledge ofGxP/ compliance frameworks (awareness level)
58. Proficient in Microsoft Office tools (Excel, Outlook, Teams, etc.)
Languages
59. Fluent in French and English (written and spoken)
Profile
We are looking for a hands-on operational leader with strong people management skills and a customer-centric mindset. The ideal candidate combines structure, leadership, and adaptability to manage complex on-site lab support operations while driving performance, efficiency, and continuous improvement.
#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
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We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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