Br /br /We#39;re looking for an experienced Functional Analyst/ Architect ((CRM Contact Center Transformation) to help lead a major transformation of our client#39;s customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions.br /br /br / br /br /br / What you#39;ll do:br /br /br /br /Evaluate and select the right CRM and Contact Center (CCaS) solutions to modernize their systems.br /br /Map business needs to the best technical options and guide the build vs. buy decision process.br /br /Help design a unified, future-ready enterprise architecture.br /br /Collaborate across teams to ensure systems and data work seamlessly together.br /br /Build strong business cases and advise leadership on strategic technology choices.br /br /br /br / br /br /br / What we#39;re looking for:br /br /br /br /Proven background in Enterprise Architecture and CRM platforms (Salesforce, Microsoft Dynamics, Zoho etc.).br /br /Knowledge of APIs, microservices, data models, and cloud environments (AWS, Azure, or GCP).br /br /Experience integrating customer service systems across multiple channels.br /br /Ideally, exposure to banking or financial services and a consulting background (Accenture, Deloitte, etc.).br /br /br /br / br /br /br / Why join us:br /br /br /You#39;ll play a key role in a large-scale transformation program, helping shape the future of our client#39;s customer service and digital experience. This is your chance to drive real impact across business and technology.br /br /br / br /br /br / Interested?br /br /br /If you#39;re passionate about creating impactful, modern IT solutions — we#39;d love to hear from you!