Responsibilities
* Maximize every sale, minimize stock losses, and bring new clients to the business
* Open and close the boutique
* Coach, staff, schedule, merchandize, and complete inventory
* Ensure policies and procedures are followed in order to achieve maximum results
Commercial Performance And Team Management
* Maximize sales and measure sales performance and conversion rates on a daily basis.
* Provide and inspire outstanding service to our customers
* Assist in assigning and monitoring sales goals of Sales Associates
* Responsible for clientele development
* Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
* Train, coach, develop, and manage sales associates in selling skills
* Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
* Facilitate proper communication between management and associates
Clientele Service And Management
* Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
* Train the team on optimizing Capture Rate and After Sale do develop personal customer database
Product And Stock Management
* Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
* Oversee and participate in department inventories
* Monitor proper pricing of merchandise
* Minimize stock losses
Process Management
* Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record‑keeping procedures
* Help solve problems that affect the department’s service, efficiency, and productivity
* Lock and secure the store, and oversee compliance with all security procedures
* Any other tasks as assigned from time to time
Profile
* Develop and train associates, build relationships, utilize skills of associates most appropriately
* Provide outstanding customer service
* Effectively manage sales staff toward achievement of sales and clienteling objectives
* Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
* Merchandize effectively
* Maintain a fair, consistent set of standards as they apply to work force
* Adjust priorities and manage time wisely in a fast‑paced environment
* Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
* Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor‑tag remover, and all other office equipment
Additional Information
* 5+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
* English
* Sense of initiative and commercial creativity with fashion sensitivity
* Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
* Demonstration of own initiative
* Ability to work varied hours/days, including nights, weekends, and holidays, as needed
* Availability to work the hours necessary to open and/or close the store
* Ability to maintain presence on selling floor for long periods as needed
* Strong interpersonal, communication, organization and follow‑through skills
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