Overview5-10 years in service delivery or workplace managementEducation: Master\'s degree in ICT, Engineering, or Applied Economics.Required SkillsSoft Skills: Strong communication skills; Structured and organized mindsetResponsibilitiesLead and develop team leads and specialists.Ensure SLAs are met and improve user satisfaction.Drive process improvement and set priorities.Align business needs with IT actions.Define and drive workplace tools roadmap.Implement self-service solutions for digital adoption.Manage external vendors and outsourcing partners.
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